Questions about our newest innovation

Do you still need to use regular sunscreen on sunny days, or does this provide enough protection?

The product provides SPF50 protection, which is a high level of sun protection suitable for most sunny days. However, if you plan to spend extended periods in direct sunlight, especially during peak UV hours, it's recommended to reapply the product as needed. You may also consider using additional sun protection on exposed areas not covered by the cream.

How long does the tan effect last after application?

The tan effect from the product typically lasts for about 1 to 3 days, depending on your skin type and how often you exfoliate or wash your skin. The tan gradually fades as your skin naturally sheds dead cells. To maintain a consistent glow, you can reapply the product every few days or as needed. Regular moisturizing can also help prolong the tan by keeping your skin hydrated and healthy.

Can the product be used both on the face and body?

Yes, the product is formulated to be versatile and can be used on both the face and body. Its lightweight, non-greasy formula makes it suitable for facial application, while the self-tanning and sun protection benefits extend to the body as well.

Can the product be used together with other skin care products or makeup?

Absolutely! The product is designed to integrate seamlessly into your existing skincare routine. It can be applied after your regular moisturizer and before makeup. The lightweight texture ensures that it won’t interfere with other products, allowing you to layer as needed for optimal skincare and makeup results.

Is the product water resistant and does it need to be reapplied after bathing or sweating?

While the product provides strong sun protection, it is not specifically labeled as water-resistant. Therefore, it’s recommended to reapply the product after swimming, bathing, or excessive sweating to maintain effective sun protection and the tanning effect.

What are the active ingredients in the product and how do they work to provide both sun protection and tanning effect?

The active ingredients in this product work together to deliver both sun protection and a natural-looking tan:

  • Dihydroxyacetone (DHA): This is the key ingredient responsible for the self-tanning effect. DHA reacts with the amino acids on the skin's surface to create a browning effect, resulting in a natural-looking tan.
  • Ethylhexyl Methoxycinnamate, Butyl Methoxydibenzoylmethane, and 4-Methylbenzylidene Camphor: These are UV filters that provide broad-spectrum sun protection, shielding your skin from both UVA and UVB rays. This helps prevent sunburn and long-term damage from sun exposure.
  • Portulaca Oleracea Extract, Tocopherol (Vitamin E), and Bisabolol: These ingredients have soothing and antioxidant properties, helping to protect the skin from environmental stressors and reduce inflammation, while also providing moisture.
  • Sodium Hyaluronate and Beta-Glucan: These hydrating agents help to keep the skin moisturized, maintaining a healthy, glowing complexion.
  • Biosaccharide Gum-1 and Erythritol: These ingredients enhance skin comfort and hydration, making the application smooth and pleasant, while also contributing to the overall moisturizing effect.

Questions about returns, orders, shipping and complaints

How do I return my order?

To return your order, please follow these steps:

  • Contact our customer service team to initiate the return process and receive instructions.
  • Ensure the item is in its original condition and packaging.
  • Pack the item securely and include any paperwork or original tags.
  • Use the provided return slip, if available, to send the package back to the designated return address.
  • Drop off the package at the nearest postal service or courier, depending on the instructions provided.

I have not received my order confirmation?

If you haven't received your order confirmation, please follow these steps:

  1. Check Your Email Spam/Junk Folder: Sometimes, order confirmations can end up in your spam or junk folder, so make sure to check there first.
  2. Verify Your Email Address: Ensure that the email address you provided during checkout is correct. If there's a typo, the confirmation email might not reach you.
  3. Contact Customer Service: If you've checked your spam folder and verified your email address but still haven't received the confirmation, please contact our customer service team. Provide them with your name, email address, and any other relevant order details (such as the order number, if available) so they can assist you in locating your order confirmation.

Our team will promptly look into the issue and resend the confirmation if necessary.

How long is the delivery time?

Delivery times typically range from 2-3 business days, depending on your location and the shipping method selected at checkout. During peak periods or sales events, delivery may take a bit longer. You will receive a tracking number once your order is shipped, so you can monitor its progress.

I have sent my return, when will I be refunded?

Once we receive your returned item, we will process your refund within 5 business days. You will receive an email notification confirming the refund. The funds should be credited back to your original payment method shortly after, depending on your bank or card issuer's processing times.

I have not received a return slip. What do I do?

If you did not receive a return slip with your order, please contact our customer service team. They can provide you with a digital return slip via email or guide you through the return process without one. We are here to assist you in ensuring your return is handled smoothly.